Job Description

Description
Do you have a passion for the marina industry and serving customers/boat owners?
Do you possess strong administrative skills and enjoy customer interface?
If you so, please read on….
We are looking for an Administrative Manager to join our team at the Sioux City Marina
This Position Is a Key Ambassador For The Marina Fostering a Welcoming Atmosphere And Promoting a Sense Of Boater Comradery And Community. You Will Support The Marina General Manager In a Variety Of Key Areas Including The Following
Provide exceptional customer service to our boaters and work with the marina team to ensure efficient response to customer needs
Coordinate and market boating community activities and events using email, social media and website
Support the ship store, amenity spaces, guest services, tours, and slip leasing follow up
Manage collections, customer contacts, bill pay, and marina occupancy
Develop and manage reporting to include occupancy, fuel, security and maintenance
Process customer related accounts including insurance, financial audits, sales data (CRM)
Maintain marina logs for incidents, slip changes, maintenance work orders, dockside revenue, safety and fuel inventory
All marina employees offer exemplary customer service to boaters and visitors to the marina.
Requirements
Our ideal candidate will have some background in hospitality management, great customer service skills and attention to detail. A “white glove” approach to customer service is essential. Strong computer acumen including proficiency with the Micro Soft Office Suite of products.
Prior experience in office administration, A/R, event planning, and social media promotion. Boating/Yachting experience preferred.
We are an Equal Employment Opportunity Employer

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