Job Description
Relapath is currently seeking a Business Systems Analyst to support our client in Charlotte, NC. This is a DIRECT HIRE position with our client, a full-time, long-term position offering competitive salary and benefits.
This position is worked in-office (Charlotte, NC) 4 days per week and remote 1 day per week. We are seeking candidates local to the Charlotte, NC area.
Successful candidate must be authorized to work in the U.S. without the need for sponsorship. No visa sponsorship or relocation is available for this position.
The Business System Analyst position provides business analysis and project management services, while assisting Client's Logistics, Sales, Operations and Finance business processes.
The position works closely with the business to gain in-depth understanding of customer’s business needs, processes, services, and the context in which it operates. This role acts as a liaison between the business and technical stakeholders, and focuses on reviewing, analyzing, and evaluating user needs, needed to address business challenges with technical solutions, throughout the project lifecycle, while also ensuring ongoing operational support. Technical skills are required to define and design solutions.
MAJOR DUTIES AND RESPONSIBILITIES:
• Serve as the liaison between business units and technology.
• Use defined or documented processes to collect and define requirements from businesses or functional areas.
• Assist with requirements development, by reviewing business processes and systems to identify and address operational efficiencies and improvements.
• Work with functional and technical leads to transform and develop new requirements into system designs and implementations.
• Work with business unit personnel to identify required changes and communicate information to development teams.
• Utilize problem solving skills to solve business system and process issues.
• Ensure issues are identified, tracked, reported on, and resolved in a timely manner.
• Conduct interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Create, configure and maintain workflows, approval processes and validation rules based on internal stakeholder requirements.
• Create training materials and documentation for users, and train new end users on Client’s business applications and processes.
• Conduct testing and debugging of new software and/or enhancements to existing software.
• Identify, document, participate/lead and support automation and integration initiatives.
• Support the coordination, tracking, and monitoring of project activities, deliverables, and overall progress.
• Collaborate with internal and external development teams throughout the planning, execution, testing, and deployment phases of the project.
• Govern changes to the project scope.
• Proactively identify and address any issues or concerns that may arise during project implementation.
• Manage project documentation and ensure it is kept up to date.
• Utilize change management techniques to provide clear communication and coordination with the cross-functional teams.
• Work with new and existing internal applications to integrate them with the back-end ERP, Microsoft Dynamics 365 for Finance and Operations (F&O) and Salesforce.
• Support report creation and delivery.
• Provide production support of the implemented solutions.
• Manage ongoing support requests and administrative needs.
Interact with internal business units’ employees to gather requirements, resolve issues and assist in other business solutions tasks, including IT and end users.
• Interact with other IT departments and users to deliver solutions and support end users. Communicate with external suppliers and consultants on products and services needed to support the business users and all IT initiatives. Assist as required with auditing requirements and support.
KNOWLEDGE AND SKILL REQUIREMENTS:
Bachelor’s degree in Computer Science/Engineering or Industrial Engineering
EXPERIENCE: 3 - 5 years
• Problem solving and analytical thinking
• Detail-oriented and committed to delivering high-quality work.
• Teamwork
• Excellent communication and interpersonal skills
• Ability to adapt to new technology
• Strong organizational skills and ability to establish priorities
PREFERRED QUALIFICATIONS/CERTIFICATIONS:
• Professional certification in project management (e.g. PMI-PMP, Certified ScrumMaster/Product Owner) is strongly preferred.
• Professional certification in business analysis (e.g. PMI-PBA, IIBA-CBAP) is strongly preferred.
• Experience with Salesforce and Mulesoft is highly desirable.
Please note: Domestic and international travel is required up to 25%.
Job Tags
Full time, Local area, Relocation, 1 day per week,