Call Center Agent Job at Serenity Healthcare, Texas

d21iMzN4eFRBSzYxa0NBUU90SVRGU1ZRQ0E9PQ==
  • Serenity Healthcare
  • Texas

Job Description

PCC (Patient Care Coordinator)  
Onsite – Las Colinas, TX

 
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Patient Care Coordinator for our Fort Worth, TX office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments.   

 
Trigger Warning : Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. 

*Additional $1.00 differential pay for fluent Spanish/English speakers (must pass in-house assessment). 
 
Benefits
  • Accelerated healthcare career growth – rapid advancement opportunities    

  • Insurance benefits (Medical, Dental, Vision) and 401K   

  • 20 days off annually (10 PTO days and 10 Holidays)   

  • Employee access to Serenity’s treatment options 

  • Access to corporate onsite gym, game room and other amenities 

  • Open to full or part time  

     

Responsibilities

  • Connecting with patients via phone    

  • Help solve problems and educate patients about TMS and Ketamine   

  • Coordinate with clinics for patient care     

  • Other relevant duties as needed.  

     

Qualifications

  • High School Diploma/ GED.    

  • Strong customer service mindset.   

  • Previous experience in customer service required  

  • Excellent verbal and written communication, and basic math skills.    

  • Well-versed in de-escalation skills and ability to connect with individuals.  

     

About  
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.  

 
Learn More About Us

Job Tags

Holiday work, Full time,

Similar Jobs

Nordstrom

Seasonal Asset Protection - Coordinator - Domain Northside Job at Nordstrom

 ...based on business needs We've got you covered Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement... 

Inventprise

Recruiter Job at Inventprise

 ...Washington State Life Sciences environment. What the Role Offers - Recruiter The Recruiter at Inventprise plays a crucial role in...  ...timely updates and feedback. Coordinate and conduct on-site or virtual interviews, as needed. Collaboration Partner with hiring... 

UMMS

Cardiac Sonographer Job at UMMS

Cardiac Sonographer Full time rotating shift Come elevate your skills and experience by working with a world class 800-bed, Magnet designated Academic Medical Center with a comprehensive and technologically advanced surgical suites. The University of Maryland Medical... 

G&W Electric

Electronic Technician I (5:00am to 1:30pm) Job at G&W Electric

Electronic Technician IIn this job you will be assemble, troubleshoot, connect and test electronic assemblies of basic to moderate complexityAs an Electronic Technician I you will:~Assemble junction boxes, electronic controls, and other assemblies per mechanical and... 

TRP Infrastructures

Light and Heavy Truck Mechanic Job at TRP Infrastructures

 ...A light and heavy truck mechanic is responsible for the maintenance, repair, and service of various types of trucks, ranging from light-duty vehicles to heavy-duty commercial trucks. These professionals ensure that trucks operate efficiently and safely, minimizing downtime...