Job Description

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do

Responsible for leading a team to design, develop and execute change management strategies for programs and projects as well as change initiatives at the organizational level

What You'll Do

• Develops change management strategies for programs and projects and leads the change management efforts for various initiatives.
• Works effectively with program and project team members to support efforts in managing projects by identifying risks and challenges, working with leadership, managers, and employees to mitigate risks, identify change barriers and devise strategies to overcome the barriers.
• Responsible for planning, developing, and implementing change management deliverables including overall change plan, communication plan, and integration with training plans.
• Creates deliverables in support of change management strategies and oversees the execution of deliverables in line with project plans.
• Analyzes process implications and impacts of change and works with process managers, project managers and key stakeholders to ensure impacts are identified and transition plans are created.
• Ensures appropriate change management practices are effectively utilized throughout the lifecycle to improve execution and delivery of results.
• Ensures alignment of change plan with overall project plan and with other changes impacting the same groups.
• Develops internal relationships with sponsors, business leads, program managers change champions and others impacted by the change to facilitate change effectively.
• Provides guidance and consulting on change management methodologies and practices to team members
• Provides oversight on various initiatives led by members of the team.
• Monitors stakeholder behaviors and resistance to change during post implementation and identifies strategies to reinforce adoption.
• Creates and implements change plans to build commitment by thoroughly conducting stakeholder and impact analyses and identifying strategies and resources needed to execute change.
• Employs proven methodologies and best practices to ensure consistent and repeatable change management approach is embedded in program(s) and projects.
• Works with key stakeholders to identify change barriers and devise strategies to overcome challenges and maintains effective relationships with stakeholders.
• Other duties may be assigned

What You'll Bring

• BA/BS in Business Management, Psychology, Communication, or related field
• MS degree in Business Management, Psychology, Communication, or related field, preferred
• 8-10 years of experience applying change management, organizational development, or research efforts in an applied setting
• 3-5 years demonstrated experience in a supervisory or management role
• Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level

License or Certification

• PROSCI or CCMP Certification preferred

Pay Range: $99,700 - $132,900 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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