Job Description

We are looking for Content Writer for our client in San Francisco, CA

Job Title: Content Writer

Job Type: Contract
Job Description:

Pay Range: $53.62hr - $58.62hr

Responsibilities:

• Candidates are responsible for translating information into clear, easy to understand content across internal knowledge bases and community-facing surfaces (Help Center, chat bots, etc.) in line with Client's tone and voice standards.
• Content types Candidates maintain include short and long-form Help Center articles, question-answer pairs for LLM consumption, calland chat-scripts, and tool manuals
• Candidates communicate and notify cross-functional partners about the changes Candidates have applied to our Help Center and knowledge bases.
• Candidates execute authoring tasks assigned to Candidates by senior team members and leadership, and work on higher complexity content and knowledge projects with some guidance from more experienced team members.
• Candidates analyze user behavior data and stakeholder feedback to proactively resolve knowledge gaps that improve information accuracy.
• Candidates evaluate and communicate out the impact of Candidates writing, strategies, and/or managed projects, highlighting their significance on business goals and customer engagement, and share insights for better decision-making and coordination among the team and other partners.
• Supported by senior team members and leadership, Candidates manage and oversee complex content and knowledge management tasks and lead initiatives that improve the accessibility and quality of our content.
• Candidates represent the Community Support content team for large-scale companywide or organizational changes with domain over existing practices, and navigate conversations pertaining to goals, outputs, timeline commitments, risks, and dependencies.
• Candidates fix inconsistencies and errors in standards, and work with strategists to address gaps or improvement opportunities for internal processes.
• Candidates provide training and support to more junior writing team members on systems, standards, procedures, and core processes.

• Excellent writing, editing, and proofreading skills.
• Resourceful, adaptable and comfortable with ambiguity; Candidates have worked in a fast-paced environment.
• 3+ years of experience in multifaceted technical and instructional content writing, content strategy, or relevant experience.
• Familiar with and has used style or content standards such as the Chicago Manual of Style; comfortable working with content authoring tools (ex: Drupal, Confluence, ContentStack, Contenful, etc.).
• In-depth knowledge of customer service and hospitality, with strong experience writing for customer support audiences or systems (ex: chatbots).
• Proven ability to work in a multicultural, multilingual and global organization
• Demonstrable organizational and time-management skills; ability to measure effort, communicate impact, plan ahead and deliver within agreed timelines
• Experience working cross-functionally.
• Highly independent, comfortable working autonomously and through ambiguity, and proactively seeks out leadership support to remove blockages.
• Ability to incorporate data-driven and insight-fueled interventions into content plans
• Content/Knowledge Management certifications (KCS, UX, SEO) beneficial
• Experience writing or editing for LLMs is a plus.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 10516350
• Position Id: CA_CTWR_0210

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