Customer Success Manager Job at Perspectum Diagnostics, Dallas, TX

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  • Perspectum Diagnostics
  • Dallas, TX

Job Description

Are you a natural relationship builder with exceptional communication skills?

About the Role

As a Customer Success Manager, you will ensure that our customers feel valued. With effective relationship building at the heart of this role, you will take the time to understand their business needs and guide them on how best to get the most out of our products.

Duties include:

  • Being the main point of contact for a dedicated portfolio of customers
  • Internal collaboration to drive customer retention, expansion, and overall business growth
  • Ensure customer feedback is listened to and actioned
  • Workflow management to ensure expectations and deadlines are met

Please note, there is a requirement to travel domestically up to 20% of the time.

For full details about the role and what we are looking for, please download the full job specification under ‘Information’ on the right hand side of this screen.

About You

We are looking for an individual who is passionate about customer success, thrives in a fast-paced environment, and possesses a proven track record of delivering exceptional customer experiences in a healthcare environment.

You will have:

  • A degree, or equivalent commercial experience, in a technical discipline
  • Excellent communication and organizational skills
  • A good understanding of clinical workflow in healthcare settings.
  • US hospital and imaging facility knowledge in the adoption of new post processing applications, and experience in managing technical projects, is beneficial but not essential.

This is a fully remote role however the ideal candidate will be based in Texas and is happy travelling to our Dallas hub to meet with colleagues on a regular basis. That said, we also welcome applications from candidates from other States.

About Us

All our benefits information can be found in the downloadable Benefits document under 'Information' on the right hand side of this screen.

At Perspectum, we are committed to fostering diversity, equity, and inclusion. We prioritize hiring based on merit, skills, and qualifications, valuing individuals for their unique contributions while ensuring a culture that respects and celebrates differences. If you require any reasonable adjustments as part of your application process, please let our Talent Team know.

Job Tags

Permanent employment, Contract work,

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