Job Description

Job Title: Customer Success Manager

Job Description:

We are looking for a work from home Customer Success Manager to build strong client relationships, drive customer retention, and ensure overall satisfaction. In this role, you will act as a trusted advisor, proactively addressing client needs, resolving concerns, and helping customers maximize the value of our products and services. If you have experience in account management, client relations, or customer success , this is a great opportunity to work remotely and make a meaningful impact.

Key Responsibilities:

• Serve as the primary point of contact for clients, ensuring a positive customer experience.
• Proactively manage customer accounts to increase engagement, retention, and satisfaction .
• Identify and address client concerns while providing strategic solutions.
• Conduct regular check-ins, product training, and business reviews to ensure clients achieve their goals.
• Track customer interactions, feedback, and performance metrics using CRM software (e.g., Salesforce, HubSpot) .
• Work closely with sales and support teams to improve customer experience and optimize service delivery .
• Identify upsell and expansion opportunities to drive business growth.

Required Qualifications:

• High school diploma or equivalent; associates or bachelors degree preferred.
• 2+ years of experience in customer success, account management, or client relations .
• Strong communication, problem-solving, and relationship-building skills.
• Ability to work independently in a remote environment while managing multiple accounts.
• Experience using CRM or customer success software is a plus.

Preferred Qualifications:

• Experience in B2B client management or SaaS customer success .
• Knowledge of customer retention strategies and data-driven decision-making .
• Multilingual abilities are a plus.

Compensation & Benefits:

• Salary: $75,000 - $105,000 per year (based on experience).
• Benefits: Health, dental, vision, 401(k), and paid time off.
• Work-Life Balance: 100% remote position with flexible hours.
• Career Growth: Training, leadership development, and performance-based incentives.

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