Job Description

Customer Success Manager (MarTech & Data Solutions) - Remote

Are you passionate about helping customers succeed with cutting-edge marketing technology and data solutions? We're looking for a Customer Success Manager (CSM) to build strong relationships with enterprise media companies and marketing agencies, ensuring they get the most out of our platform. If you thrive in a fast-paced environment and love driving adoption, retention, and growth, this could be the perfect opportunity for you!

What You'll Do

Serve as the primary point of contact for customers after the sale, ensuring they have a seamless experience.
Develop and execute customer success strategies to drive renewals and expansion.
Provide hands-on support and strategic guidance to help clients maximize the value of our data solutions.
Collaborate with sales, product, and solutions teams to advocate for customer needs and improve the platform.
Identify upsell and cross-sell opportunities, working closely with the sales team to drive growth.

What We're Looking For

3-5 years of experience in customer success, account management, or consulting within MarTech, data, or a related industry.
Proven ability to manage enterprise-level relationships and engage key decision-makers.
Strong analytical skills with the ability to interpret customer usage data and trends.
Experience with CRM systems, customer engagement platforms, and marketing data stacks.
Excellent communication and presentation skills, with the ability to translate technical solutions into business value.

Perks & Benefits

Competitive salary with performance-based bonuses
401(k) with company matching
Stock options plan
Comprehensive health, dental, and vision insurance
Home office stipend to support your remote setup
Generous paid time off to recharge and unwind
Voluntary ancillary benefits to support your well-being

This is a fully remote role, giving you the flexibility to work from wherever you're most productive.

Ready to make an impact? Apply today and help us shape the future of data-driven marketing!
Employment Type: Full-Time
Salary: $ 60,000.00 80,000.00 Per Year

Job Tags

Full time, Home office,

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