Job Description

Smart Phone Repair Technician (FT) (Mobile Van)

• This IS NOT a Remote Work From Home Position
• Non-US Resumes Will Be Rejected immediately without consideration
• Franchise Location-Great Working Conditions, Excellent Medical, Dental Vision, Sick Leave, PTO Benefits, and Pay

Asurion - UBREAKIFIX Mobile Field Repair Technician 

As an Asurion Mobile Repair Technician, you will fix and repair smartphones of all makes and models. We’re looking for someone who understands technology and is adaptive to the developing world tech as well as sales and customer service. If you are tech-savvy, enjoy working alone and possess great customer service and sales skills, we would like to hear from you! 

All training is provided!

About us: 

Asurion Phone Repair & Solutions is the nationwide leader in professional same-day electronics repairs - including iPhone, Samsung, Google, Computer, Macs, iPads, other tablets, and cell phones. With over 800 locations in all, we have more than a decade of experience diagnosing and fixing just about everything.

Job Details:

• Position type: W2 Employee.
• Job Type: Full-time.
• Work Location: Field Repair Technician 
• Pay range: 34,000 - 42,000

Why work with us?

We offer competitive pay with an uncapped bonus and commission potential 

Do you have cell phone repair experience? Great! Don't have cell phone repair experience? That is fine with us too! We'll train you.

Position Details: Mobile Tech

• Serves customers by diagnosing, troubleshooting, and repairing mobile devices while ensuring customer satisfaction.
• This position will travel to customer homes or place of business in a company-provided vehicle and complete repairs at the customer's site.

Tasks and Responsibilities:

• Safely travel to customer sites and arrive within the scheduled appointment window.
• Inform customers of job status. (En-route, Arrived, etc).
• Diagnose, troubleshoot, and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Greet customers in a friendly manner and maintain a positive work environment.
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all van stock and equipment.
• Utilize the point-of-sale system to maintain an accurate record of customer information and the real-time status of each repair.
• Pay Structure is defined by a separate policy and offer agreement.

Basic Qualifications:

• Ability to pass driving, drug, and background screening.
• You must be a great note-taker.
• You need to have great attention to detail.
• Sales and customer support experience is a plus.
• Must have a High School diploma or equivalent.
• Must have a valid state driver's license and a clean driving record.
• Must be able to work flexible hours, including weekends and evenings. 4-10 Hour Shifts typically.
• Must be authorized to work in the United States.

Preferred Qualifications:

• Outstanding customer service skills.
• Excellent technical, problem-solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Work well by yourself.
• Ability to work flexible hours, including weekends and some holidays.
• High school diploma or GED.
• Valid Driver's License and good driving record.
• Experience repairing electronics, smartphones, PC/MACs, and game consoles.

We're offering competitive pay between $37,500 to $45,000 annually with uncapped monthly sales commissions. our Techs make an avg. of $3-$8 extra per hour in commissions and tips. 

We are an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Benefits:

• Dental insurance.
• Health insurance.
• Paid time off
• Vision insurance.
• Life Insurance.
• Paid Sick Leave

Supplemental pay types:

• Bonus pay.
• Commission pay.
• Tips.

License/Certification:

• Driver's License (Required). With no limitations 
• Must be able to pass a pre-employment drug screening to include marijuana

About Us: Since its inception in 2011 iDoctor Cell Phone and Tablet Repair LLC has sought to be an industry leader in handheld and portable device repair. To improve that position, in 2018 iDoctor LLC re-branded with uBreakiFix to better repair our offerings with OEM parts, training, and development. A little about uBreakiFix: In 2009, uBreakiFix has grown to more than 800 stores in markets all across the U.., Puerto Rico, Canada and beyond. The unrelenting commitment to customer satisfaction shown by uBreakiFix has directly resulted in its current period of rapid nationwide growth. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its competitive price promise and industry guarantee. uBreakiFix repairs everything from iPhone, Samsung, Google, LG, Nexus, HTC, Motorola, gaming consoles, laptops, computers and data recovery. We remain confident that we are the best at what we do because of our client's continued support us and that loyalty speaks volumes to this. We are a highly trained group of technicians and are able to fix just about any device while maintaining manufacturer standard quality and functionality. Our client's continued positive feedback and referrals have allowed us to become one of the world's leading electronic device repair companies, further allowing us to continue to spread our commitment to excellence to communities all over the country! If It’s got a power button we can take a look at it. We aim to exceed expectations, and in doing so, are able to offer a 90-day warranty on all services and repairs.

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