Job Description

*1st,2nd & 3rd Shifts*

SUMMARY: As a Font Desk Agent, you will be responsible for ensuring a positive and efficient guest experience managing reservations, check guests in and out, answer inquiries, handle complaints, and process payments.

KEY ACCOUNTABILITIES:

• Guest Service:

o Greeting guests, checking them in and out, distributing room keys, and providing information about the hotel and local area.

• Reservations:

o Handling reservations, cancellations, and modifications, and managing guest information.

• Payment Processing:

o  Collecting payments for room charges and other services and maintaining accurate records.

• Communication:

o  Answering phone calls, responding to emails, and resolving guest inquiries and complaints.

• Front Desk Operations:

o  Maintaining a clean and organized front desk area, managing office supplies, and coordinating with other departments.

• Customer Service:

o Providing excellent customer service, ensuring guest satisfaction, and addressing any issues or concerns. 

QUALIFICATIONS (Select all that Apply):

• Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience.
• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Communication Skills: Excellent verbal and written communication skills are essential for interacting with guests and staff.
• Customer Service Skills: Ability to provide friendly, helpful, and efficient service to guests.
• Problem-Solving Skills: Ability to handle guest complaints and resolve issues in a calm and professional manner.
• Computer Skills: Proficiency in using hotel management software and other computer applications.
• Cash Handling Skills: Ability to accurately process payments and make change.
• Multitasking and Prioritization: Ability to manage multiple tasks and prioritize them effectively. 

COMPETENCIES:

• Leadership
• Collaborates effectively
• Develops and Manages Talent
• Communicates with Impact
• Expertise & Judgement
• Demonstrates Brand Knowledge
• Applies Judgement
• Takes Calculated Risks
• Strategy & Innovation
• Thinks Strategically
• Inspires Creativity
• Plans and Organizes
• Execution
• Demonstrates Hospitality Excellence
• Delivers Results
• Measures Outcomes
• Credibility
• Acts with Integrity
• Displays Professionalism
• Models Agility

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Continually required to stand
• Continually required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear

Acknowledgment

LH Employment Services and its Managed Companies is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. LH Employment Services is committed to the principle of equal employment opportunity for all employees and to providing employees
with a work environment free of discrimination and harassment. All employment decisions made by LH Employment Services are based on
business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, gender, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, transgender status, alienage or citizenship status, pregnancy, physical or mental disability, military status, or any other characteristic protected by the laws or regulations in the locations where we
operate. LH Employment Services will not tolerate discrimination or harassment based on any of these characteristics.

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