Healthcare Enrollment Call Center Representative (CSR1) Job at 1st Choice, LLC, Maryland

d1dydzN4NWZCNjY1bHlJWFBkQVRIU0phRFE9PQ==
  • 1st Choice, LLC
  • Maryland

Job Description

Are you ready to be part of a mission-driven team dedicated to helping Maryland residents access quality healthcare? 1st Choice is seeking motivated Healthcare Enrollment Call Center Representatives who thrive in a fast-paced, metrics-driven environment. This is a fully remote position supporting Maryland's Health Benefits Exchange, where you will play a crucial role in assisting residents with enrolling in affordable health coverage.

Work Schedule:

  • 9:30 AM - 6:00 PM EST (Monday-Friday)
Key Responsibilities:
  • Handle a high volume of customer service inquiries and issues over the phone.
  • Record consistent problem areas and track all interactions using a computerized system.
  • Assist the general public, prospective enrollees, and those assisting enrollees with healthcare inquiries.
  • Complete associated tasks according to established guidelines.
  • Communicate routine information in a clear and accurate manner with both internal and external contacts.
  • Respond to customer inquiries via email when necessary.
  • Meet and exceed key performance metrics, including average call handling time, resolution rate, and customer satisfaction scores.
Work Environment:
  • 100% remote, allowing you to work from the comfort of your home.
  • You must be highly self-motivated, disciplined, and able to meet performance goals independently.
Qualifications and Skills:
  • A Maryland Resident
  • Experienced in an inbound call center environment, with 1-2 years in a high-volume, metrics-driven setting.
  • Customer Service-Oriented: You excel at helping others and have outstanding communication skills.
  • Metrics-Driven: You have a proven track record of success in a metrics-driven call center, excelling in key areas such as Average Handle Time (AHT), First Call Resolution (FCR), call volume management, and customer satisfaction.
  • Quality Assurance Scores: Experience in maintaining or exceeding quality standards based on call evaluations or audits, ensuring accuracy and professionalism in customer interactions.
  • Tech-Savvy: You’re comfortable working with a computer, navigating multiple software systems, and troubleshooting basic technical issues.
  • Flexible and Adaptable: You can quickly adjust to changes, handle stress, and manage a high volume of inquiries while maintaining a calm and professional demeanor.
Technical Requirements: Candidates are required to provide their own equipment, which must meet the following specifications:
  • Desktop or laptop (Chromebooks are not allowed).
  • Dual Monitors (preferred).
  • Wired headset and microphone with a USB Gen 2 or newer connection.
  • Internet Connectivity: Wired internet connection with a minimum of 20 Mbps download speed and 5 Mbps upload speed.
Pre-Employment Requirements:
  • Must pass background investigation

Job Tags

Contract work, Remote job, Flexible hours, Monday to Friday,

Similar Jobs

Freedom Waterworks

Summer 2025 Internship Job at Freedom Waterworks

 ...inner workings of a dynamic company? Join us for a multifaceted internship program designed to give you hands-on experience across...  ...departments, from shipping and receiving to fabrication and project management. This is your chance to gain invaluable insights into our... 

Mayo Clinic

Parking Manager Job at Mayo Clinic

 ...Retirement: Competitive retirement package to secure your future. Responsibilities Manages the daily operations of the Parking and Enforcement work units. Plans, organizes, supervises, and coordinates the activities within Practice Operations. Develops and maintains... 

Back to Basics Learning Dynamics

Creole Interpreter - In Person Job at Back to Basics Learning Dynamics

 ...Back to Basics Learning Dynamics is seeking interpreters to interpret for IEP meetings, parent-teacher conferences, mental health evaluations...  ..., State, and Child Abuse Registry Must have reliable phone service for contact. Must be comfortable with using computer... 

DrSnip - The Vasectomy Clinic

Digital Marketing Specialist Job at DrSnip - The Vasectomy Clinic

 ...Digital Marketing Specialist Location : Remote (Must reside in United States in Pacific or Mountain Time) Type : Part-Time (Expected 15-20 hours per week) or Contract (1099) We are looking for an experienced Digital Marketing Specialist to grow demand for our... 

Fusion Medical Staffing

Travel Endoscopy RN Job at Fusion Medical Staffing

 ...Travel Endoscopy RN at Fusion Medical Staffing summary: The Travel Endoscopy RN role involves providing and coordinating patient care for endoscopy procedures as part of a healthcare team. Responsibilities include monitoring patients, administering medications, and...