Job Description

Our client, a growing and very reputable Austin area law firm, is seeking an enthusiastic and outgoing Helpdesk Administrator to join their IT team. The ideal candidate will provide hands-on technical support, maintain hardware and software systems, and ensure a smooth user experience.

Key Responsibilities:

• Provide first-line technical support to users, troubleshooting hardware and software issues effectively.
• Install and configure hardware such as Dell/HP laptops and peripherals, ensuring all devices are equipped with the necessary drivers.
• Manage and maintain Microsoft 365 environments, including user account creation and management in the Admin Center.
• Administer and troubleshoot Active Directory (AD) for user and resource management.
• Set up and configure TEAMS VoIP phone systems, ensuring seamless communication for the team.
• Work closely with end-users to address technical issues, provide training, and ensure a high level of customer satisfaction.
• Document processes, configurations, and troubleshooting steps for reference and knowledge sharing.

Qualifications:

• Proven experience in a helpdesk or IT support role, preferably in a Microsoft environment.
• Strong knowledge of Microsoft 365, Active Directory.
• Basic understanding of VoIP Teams phone systems and their setup.
• Excellent communications and interpersonal skills with a customer focused attitude.
• Certifications such as CompTIA A+, Microsoft Fundamentals (e.g., MS-900, AZ-900), or similar.
• Experience with networking concepts and basic troubleshooting.
• Exposure to scripting or automation tools (e.g., PowerShell) is a plus.

Please reference job ID #57778.

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