Help Desk Support and Level 1 Technician Job at TeamLogicIT, Tampa, FL

eEcvMzNCOWJEYXE5a2lRUk05WVNHeVJiQ2c9PQ==
  • TeamLogicIT
  • Tampa, FL

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, Windows 11 and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016, Server 2019, Server 2022 and MacOS is a plus.
  • Active Directory knowledge a plus
  • NinjaOne RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Anatomage, Inc.

Junior Software Developer Job at Anatomage, Inc.

 ...future. About the Role Anatomage, Inc. is looking for Junior Software Developer. In this position, you will be working on advanced...  ...physiology simulations working with a global team of software engineers and medical professionals. What Youll Do Work... 

EngageCX

Medicare Fronter Specialist - Fully Remote! Job at EngageCX

 ...Join our work-from-home team. Medicare Fronter Specialist - EngageCX is a virtual call center offering those dedicated to working from...  ...______________________ Skills and Requirements: Previous survey experience preferred. Friendly and professional with a... 

Domino's Franchise

Delivery Driver - 133 Route Job at Domino's Franchise

 ...Job Description Delivery Experts WANTED! Requirements: Must have his/her own vehicle Must be 19+ years old Gas/Mileage paid 20-40 hours per week Must be able to work late nights and weekends Clean driving record, valid license, and proof of liability... 

BGSF

HVAC Certified Apartment Maintenance Technician Job at BGSF

Do you have experience in maintenance, skilled labor, or the apartment industry? Are you HVAC / EPA certified? BGSF is seeking experienced individuals for maintenance technician positions in the apartment industry!BGSF provides talent to apartment communities across... 

vineyard vines

Assistant Designer, Men's Wovens Job at vineyard vines

 ...distribution center, and expanding corporate headquarters. In addition, vineyard vines is carried in major department stores such as Nordstrom and Bloomingdales as well as numerous specialty boutiques across the US. vineyard vines was founded on a state of mind that...