Inbound Call Center Agent Job at MMC Group, Boca Raton, FL

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  • MMC Group
  • Boca Raton, FL

Job Description

Inbound Call Center Agent Location Boca Raton, FL :

We are looking to hire 25 - Customer Service Representatives -CSR- Call Center Representative. This is an in office position located in Boca Raton, FL - URGENTLY HIRING!!!

  • :
  • Services all inbound customer calls
  • Assists customers with questions regarding account maintenance, violations, billing, tolls, etc. as well as research and resolve problems accordance with policy.
  • Disseminates information on a variety of related topics using training materials, handouts and online tools.
  • Completes unresolved inquiry forms for referral to the Correspondence Department for a variety of situations requiring further research and attention.
  • Responsible for managing all CSR metrics as defined by Conduent based on requirements.
  • Responsible for researching and resolving various customers disputes and inquires with the intention of satisfying all customer requests and resolving all customer disputes.
  • Performs appropriate transaction(s), completes corresponding outbound correspondence, and completes internal documentation and handoffs.
  • Required to complete and submit all necessary documentation including, but not limited to production sheets, time studies, batch headers, callbacks, settlement sheets, refund requests and resolved folders on a daily basis

EDUCATION:

High School Diploma is required for this position.

QUALIFICATIONS:

  • 1 year or more in a CSR role in a customer service environment.
  • Demonstrated proficiency in Microsoft Office applications
  • Excellent oral and written communication skills
  • Excellent personal time management history

Job Type: Full-time

Pay: $16.00 - $16.50 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • In-person

Work Location: In person

Job Tags

Hourly pay, Full time, Immediate start, Shift work, Weekend work, Day shift, Monday to Friday,

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