Job Description

Due to our exciting rapid growth, we are looking to hire a high-performing Manager, Strategic Insights to help us meet our ambitious customer acquisition and revenue growth objectives globally.

As a Manager on Vurvey’s Client Success team, you will be responsible for managing a portfolio across a range of brand accounts. You will partner closely with clients to understand their business goals and help them to utilize the Vurvey platform to inform their brand strategy and accomplish those goals. You will work hand in hand with the broader Enterprise Client team to ensure we are delivering long-term value to our clients.

Duties and Responsibilities

• Oversee day-to-day client relationships with a roster of top brands.
• Become an expert in the client’s business and industry.
• Promote ‘consumer-obsessed’ mindsets, and the democratization of consumer centricity in major corporations.
• Strategic partner to a portfolio of several Fortune 100 companies, with a special focus on FMCG and/or retail.
• Provide strategic recommendations to support clients' business needs.
• Field unique and custom brand/research projects to answer clients’ critical business questions.
• Compile and analyze data and create PPT charts/presentations to summarize key findings and learnings from clients’ projects.
• Deliver client training on platform functionality.
• Execute work in a timely, efficient manner.
• Build and maintain strong, long-lasting customer relationships, with a special focus on client renewal.
• Work effectively with the worldwide Vurvey teams to support our global growth.
• A team player, who can live and breathe Vurvey values – we take care of one another, have grit, and are passionately curious while having fun along the way!

Required Skills

• Bachelor’s Degree or equivalent.
• 3-5+ years’ experience working in market research and client management – preference for agency work with major CPGs.
• Fundamental understanding of brand strategy and consumer insights.
• Exceptional analytical skills, paired with an ability to distill critical insights from data and explain findings to clients in a simple, actionable manner.
• Exceptional organizational skills and strong attention to detail is a must.
• Strong verbal communication skills and experience with client presentations and meetings.
• An entrepreneurial mindset and/or attitude.
• Ability to work independently as well as part of a team.
• Demonstrable experience in developing client-focused, differentiated, and achievable solutions.

What will you receive in return?

Salary: $80k

Location: Remote - Possible

Along with a competitive salary and benefits package, you will also have the following as part of your day-to-day role:

Support and Encouragement

We are passionate about our staff and want to ensure they have all the tools and resources they need. This includes having an open and transparent culture where employees are encouraged to use their initiative alongside the expertise of the rest of the business. Bespoke L and D programs allow you to carve out your own career path to reach your full potential.

Work-life Balance

We take the health and wellbeing of our staff seriously. With this comes the ability to request flexible and remote working, policies such as enhanced maternity and parental leave, annual leave, and a dedicated HR department for guidance on matters that are important to you. We also hold regular team outings throughout the year with employees from across our global offices getting together.

Vurvey is a rapidly growing SaaS company in the exploding market of customer experience and video market research and qualitative research insights. Founded in Cincinnati, OH, in 2010, the company has established a global team across North America, Europe, South America, and Asia-Pacific. Vurvey is the market-leading provider of video feedback capture and analytics, recently winning Supplier of the Year at Unilever. The company’s video technology helps brands to see the people behind the data, driving customer-centric decisions through engaging video research, while allowing consumers to reach out directly to brands in the moment and via their preferred medium: video. Over 100 companies including Adidas, P&G, Unilever, J&J, Clorox, Kroger, Pepsi, and Delta Airlines use Vurvey to capture real-time, qualitative feedback from their consumers.

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