Job Description

We are currently looking for a full-time Medical Office Receptionist to join our on-site clinical team at Chicago O'Hare International Airport in Chicago, IL, where we operate an employer-based health clinic serving the employees of United Airlines !

Schedule:

• Primary Scheduled Hours: Mon - Fri 8:00 am - 4:30 pm
• Weekend Rotation approx every 5 weeks: Sat & Sun 7:00 am - 7:30 pm
  • When working weekend rotation will have following Mon, Tue, Wed off
• Candidate will need some flexibility to provide alternate shift coverage on the as needed basis
• Clinic Hours 6a-8p / 7 Days Week (Closed on Major Holidays)

Essential Functions:

• Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
• Schedules appointments and enters appointment date and time into computerized scheduler.
• Conducts reminder calls to all patients.
• Greets and directs patients, salespeople, and visitors.
• Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system and on patient's chart.
• Coordinates referrals for patients through insurance and other physician offices or specialists.
• Prepares all billings in computerized system for processing by finance.
• Collects payment from patients and reconciles daily cash reports.
• Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Ability to identify and solve problems in a timely manner; gathering and analyzing information skillfully, developing alternate solutions.
• Exceptional interpersonal skills; listening skills are essential while remaining open to other ideas and trying new things.
• Conducts self with professionalism and in a tactful manner, treating others with respect and consideration.
• Follows through on commitments.
• Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations.
• Demonstrates ability to perform and maintain Annual Competencies.
• May require other duties as assigned.

Job Requirements:

• High school diploma/GED required
• One year certificate from college or technical school with concentration in front office support for medical settings preferred
• At least 3 year experience in a front desk/customer service related field required

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays and vacation time, a company-sponsored wellness program, and much more our talent acquisition team will be happy to share with you.

Premise Health is an equal opportunity employer; we value inclusion, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

For individuals living in or reporting to Illinois, Premise Health is required to include an estimate of the salary and benefits for this role. While a number of factors influence salary, our estimated IL compensation is $18.00 - $21.00. Please note, this is a general guideline and your experience, qualifications, geographic location, and other factors will be taken into consideration. For more information regarding the benefits we offer, please visit our career site, jobs.premisehealth.com/benefits.

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