Job Description

Job Description and Duties

The Quality Assurance Analyst will act as the expert in test case creation and work with the State Fund QA team on the Content Management System, Policy Administration System, Claims Adjusting and Reporting Engine application ,Billing Center or Quote Management System applications, and other projects as requested.

Tasks : 

The tasks for the QA Analyst include, but are not limited to, the following:

• Perform functional testing on all policy related applications
• Understand the policy workflow and the lifecycle of a workers compensation policy to perform thorough end-to-end testing
• Expert in test case creation with minimal business requirements provided
• Evaluate and recommend appropriate technologies based on product needs and industry trends
• Provide test estimates for proposed projects
• Constantly look for opportunities to improve testing processes
• Establish testing standards and best practices
• Encourage innovation of process and creative testing methodologies
• Work closely with management to determine feasibility of product features
• Promote high quality, scalability, and timely completion of testing timelines

Technical Knowledge and Skills:

• Prior experience in the workers compensation insurance industry with knowledge in Policy, Invoicing or Underwriting area
• 5+ years of software testing experience which also includes testing web based applications
• Testing experience in an enterprise-class system with an understanding of multi-tier architecture
• Expert in Quality Center
• Working knowledge of Java, Linux and Windows
• Excellent communication, presentation, and interpersonal skills
• Comfortable working in a flexible Agile development environment
• Track record of good time management, prioritizing projects and estimating work
• Prior experience in the insurance industry is a plus

Demonstrable Skills:

The candidate shall possess most of the following skills:

• Strong analytical skills with the ability to analyze information and identify and formulate solutions to problems
• Provide more in-depth analysis with a high-level view of goals and end deliverables.
• Complete work within a reasonable time frame under the supervision of a manager.
• Extensive knowledge of and proven experience with data processing systems, and methods of testing and moving solutions to implementation.
• Strong knowledge in project management practices and ability to document processes and procedures as needed.
• Work collaboratively with other project team members and independently on assigned tasks and deliverables with minimum supervision
• Communicate effectively with users at all levels, from data entry technicians up to senior management, verbally and in writing.
• Self-motivated, working closely and actively communicating with team members to accomplish time critical tasks and deliverables
• Ask questions and share information gained with other support team members, recording and documenting this knowledge
• Elicit and find gaps in user requirements and/or problem description information, and record this information accurately
• Convey and explain complex problems and solutions in an understandable language to both technical and non-technical persons
• Present technical solutions to management and decision makers
• Think creatively and critically, analyzing complex problems, weighing multiple solutions, and carefully selecting solutions appropriate to the business needs, project scope, and available resources
• Take responsibility for the integrity of the solution

The candidate shall possess the following prerequisite core competencies:

• Act with integrity;
• Use sound judgment;
• Commit to quality;
• Demonstrate adaptability;
• Innovate;
• Think strategically;
• Communicate effectively and influence others; and
• Work well both independently and as part of a team.
• Communicate effectively and influence others
• Work well both independently and as part of a team

New to state candidates will be hired into the minimum salary of the classification or minimum of the alternate salary range when applicable. Placement to an alternate salary range may be based on education or experience identified in your state application.

You will find additional information about the job in the .

Working Conditions

Special Requirements

To be considered, you must provide a  fully completed STD 678 application, resume, and statement of qualifications via CalCareers. Resumes submitted in lieu of the STD 678 may not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.

Benefits

State Fund employees are eligible for a number of benefits. Our benefit package includes:

Health Benefits Program (CalPERS)

Retirement (CalPERS)

Employer Health and Consolidated Benefits Contributions

Dental, Vision

401(k) and 457 Deferred Compensation Plans

Employee Assistance Program

Group Legal Services Insurance

Holidays, Vacation/Sick/Other Paid Leave

Flex Elect Reimbursement Program

Wellness and Recognition

Alternate Work Schedules

Transit Pass Program

Tuition Reimbursement

Dependent Scholarship Program

Leadership Training

Mentoring Program

Background Investigation

Prior to employment with State Compensation Insurance Fund, a background investigation (BI) will be initiated.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.

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