Client: State of MS/ Division of Medicaid
Job ID: 144141
Job title: Administrator - ServiceNow Administrator - MS - Medicaid
Job Location: Walter Sillers Building, 550 High Street, Jackson, MS 39201 and Remote
Duration: At least 5 Years from projected start date
Remote - Yes, at least once quarterly must be in office unless otherwise coordinated with supervisor
Remote but must report onsite once per quarter unless otherwise coordinated with manager. Do not submit candidates unwilling to report onsite once per quarter. They can ask for further details if/when they interview.
Scoring Method
Position Description and Job Skill Set
Scope of Work:
The ServiceNow Administrator/Developer will be responsible for:
Required Skills/Experience
Preferred/Not Required
SKILL MATRIX
REQUIRED SKILLS/EXPERIENCE | Experience (in years) | Year in which last used |
3+ years of experience as a ServiceNow Administrator or Developer. ServiceNow Certified System Administrator (CSA) Required. | ||
Experience in a public sector or Medicaid environment. | ||
Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules. | ||
Strong understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog, etc.). | ||
Experience with JavaScript, Glide scripting, and ServiceNow APIs. | ||
Familiarity with ServiceNow update sets, scoped applications, and integrations. Ability to work independently and manage multiple priorities. | ||
Excellent communication and documentation skills. |
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