Job Description

Location: Knoxville, Tennessee
Title: ServiceNow Developer
Schedule (FT/PT): Regular Full Time
Travel Required: Yes (0-25%)
Clearance: Ability to Obtain

For over 25 years, North Wind Group (North Wind) and its subsidiary companies have been influencing the future of, and aiming to be the nationwide small business leader in, the engineering, environmental, construction, IT/cyber, facility operations, and professional service industries. North Wind allows its employees to develop creative and practical solutions to complex problems, while accomplishing its mission of delivering quality results safely, on time, and on budget, for every project. Our mission is accomplished through forward-thinking, advanced technology services, and our cultivation of a diverse and inclusive workplace.

North Wind recognizes our biggest asset is our employees. Our success is a direct result of the hard work, skills, expertise, and unique perspectives and talents that each of our employees bring to North Wind. We are looking for exceptionally talented, motivated, and dynamic individuals to join the North Wind team – not only to support our mission but be an integral part of our continued success.

POSITION PURPOSE:
The ServiceNow Developer is responsible for designing, developing, and implementing solutions within the ServiceNow platform. This role involves working closely with stakeholders to understand their requirements and translating them into effective ServiceNow solutions that enhance business processes and efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop and customize ServiceNow applications and services.
• Implement integrations between ServiceNow and other enterprise systems.
• Create and maintain technical documentation for ServiceNow applications.
• Troubleshoot and resolve issues related to ServiceNow applications.
• Collaborate with Product Managers, IT resources and business teams to implement business requirements.
• Perform system testing and validation procedures.
• Ensure compliance with ServiceNow best practices and standards.
• Provide technical support and training to end-users.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Participate in the planning and execution of ServiceNow upgrades.
• Stay updated with the latest ServiceNow features and functionalities.
• Assist in the development of ServiceNow governance and best practices.
• Contribute to continuous improvement initiatives within the IT department.

MINIMUM QUALIFICATIONS:
Education and Experience:

• Bachelor's or Associate degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience working with ServiceNow development and administration.

Skills and Abilities:

• Experience with JavaScript, HTML, CSS, and other web technologies.
• Proficiency in ServiceNow development, including scripting, workflows, and integrations.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Knowledge of ITIL processes and best practices.

Special Requirements: 

Ability to travel occasionally for training, remote office visits or conferences.

PREFERRED QUALIFICATIONS:

• Experience with Agile development methodologies.
• Familiarity with other ITSM tools and platforms.
• Advanced certifications in ServiceNow or related technologies.

PHYSICAL DEMANDS:

• Ability to sit for extended periods while working on a computer.

WORKING ENVIRONMENT:

• Primarily indoors in an office setting.
• Exposure to standard office equipment and noise levels.

North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation ( form to get assistance.

North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

Proof of citizenship will be required as a condition of employment.

Candidates may be required to obtain and hold a Secret or Higher US Government Clearance. 

Job Tags

Full time, Remote job,

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