Job Description

Schedule: Friday-Tuesday

• Friday-Monday: 1 PM - 9 PM
• Tuesday: 7 PM - 11 PM (Logistics)

Introduction:  The Emergency Services Shuttle Driver is responsible for the safe transport of guests to and from the Emergency Shelter Program. This role includes operating and maintaining shuttle vehicles to ensure efficient and secure guest transportation. In addition to driving duties, the Shuttle Driver will assist with shelter operations during non-driving hours. The position requires flexibility while adhering to a structured work schedule, with the individual reporting to the Driver Supervisor or Program Manager.

Qualifications:
The ideal candidate will have a clean, unrestricted driving record and be comfortable driving large vehicles (typically 24' in length) with wide turning radii. The candidate should be skilled in working with diverse groups and possess strong organizational and prioritization abilities. Effective verbal and written communication skills are essential for providing clear instructions and conveying important information.

Creating a positive, professional, and safe environment is key, as is maintaining strong working relationships. Candidates should be patient and understanding when assisting individuals in need of urgent case management or health support.

The ability to remain focused and drive safely in potentially distracting environments is essential. Attention to detail and proficiency in Microsoft Word, Excel, Outlook, and internet browsing is preferred. Reliability, responsibility, and respectful communication are vital. Knowledge of motor vehicle and engine maintenance is an asset. A valid Class C Driver's License and the ability to lift up to 50 lbs. are required.

Duties and Responsibilities:

Driving, Reporting, and Shelter Support:

• Safely operate program vehicles to designated locations
• Ensure safety restraints are in good working condition and used correctly when necessary
• Maintain vehicle cleanliness and organization
• Safely load and unload guests, ensuring their safety during transport
• Operate hydraulic wheelchair lifts when needed
• Plan and document daily routes, accounting for various drop-off points
• Submit daily and weekly route and maintenance reports to management
• Adapt to changing transportation needs while meeting program objectives
• Collaborate with a partner on vehicle maintenance issues

Shelter Support:

• Assist with shelter-related tasks such as meal service, laundry, trash removal, and maintaining cleanliness

Miscellaneous:

• Attend required staff meetings
• Participate in training workshops as necessary
• Complete additional tasks as assigned by the Supervisor

Mercy House is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster:  English & Spanish (

E-Verify Right to Work Poster:  English & Spanish (

Mercy House must reserve the right to modify, supplement, rescind, or revise all job descriptions to meet the overall needs of Mercy House except as to any language that establishes that the employment relationship is at the will of either the staff member or Mercy House.

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