Tech Support Specialist Job at Aethir, Malaysia

eFduMTJ4OVNCcXU3bGlzUlBkY2VIaXRa
  • Aethir
  • Malaysia

Job Description

Aethir is the only Enterprise-grade AI-focused GPU-as-a-service provider in the market. Its decentralized cloud computing infrastructure allows GPU providers (containers) to meet Enterprise clients who need powerful GPU chips for professional AI/ML tasks. Thanks to a constantly growing network of over 40,000 top-shelf GPUs, including 3,000 NVIDIA H100s, Aethir is able to provide enterprise-grade GPU computing wherever it’s needed, at scale.

Backed by leading Web3 investors like Framework Ventures, Merit Circle, Hashkey, Animoca Brands, Sanctor Capital, Infinity Ventures Crypto (IVC), and others, with over $130M in funds raised for the ecosystem, Aethir is paving the way for the future of decentralized computing.

We are looking for a highly skilled Tech Support Specialist with expertise in Linux (Ubuntu and CentOS) platforms, cloud technologies, and proficiency in a wide range of tools and technologies including shell scripting, Python, Nginx, TCP/IP, ELK Stack, Prometheus, Grafana, CI/CD, Jenkins, Docker, Kubernetes, Ansible, AWS, AliCloud, Git/GitLab/SVN, and more.

Responsibilities:

  • Provide Level 2 technical support to our clients, resolving complex issues related to our cloud technology

  • Monitor system performance and proactively troubleshoot issues to ensure optimal performance and uptime.

  • Work with cross-functional teams to deploy and maintain cloud infrastructure and applications.

  • Develop and maintain automation scripts using shell, Python, and other scripting languages to streamline processes and improve efficiency.

  • Participate in on-call rotations to offer 24/7 technical support and respond to emergencies as needed.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.

  • Strong problem-solving and communication skills, with the ability to work effectively under pressure in a fast-paced environment. Skilled in collaborating with cross-functional teams to achieve shared goals.

  • Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.

  • Strong scripting skills in Shell and Python for automation and system administration tasks.

  • Proven experience as a Linux system administrator with strong proficiency in Ubuntu and CentOS.

  • In-depth knowledge of cloud technologies, including Docker, Kubernetes, OpenStack, and AWS/AliCloud

  • Experience with monitoring and logging tools like ELK Stack, Prometheus, and Grafana.

  • Ability to speak Mandarin and English fluently to communicate with global colleagues and stakeholders

  • Willingness to work flexible hours and participate in on-call rotations, shift timings are as follow: morning: 8am-5pm, noon: 2pm-11pm and midnight: 11pm-8am

Benefits

  • Hypergrowth Startup Environment
  • Fantastic Career Progression Opportunities
  • Work within a Global and Local Team
  • Collaborative and innovative work environment with opportunities to contribute to cutting-edge projects.

Job Tags

Work experience placement, Local area, Flexible hours, Night shift, Rotating shift, Day shift,

Similar Jobs

Spectrum

2025 Summer Intern: Associate Business Analyst Job at Spectrum

 ...The Spectrum Internship Experience Who is Spectrum? We are a Connectivity Company. We connect our customers to superior communications...  ...: Paid, full-time work experience that offers exposure to business culture. Opportunities to gain new skills and elevate the... 

D2B Groups

Electrical Engineer - Energy Job at D2B Groups

 ...As an Electrical Engineer - Energy at D2B Groups, you will play a vital role in the development and implementation of electrical systems...  ...be to design, analyze, and optimize electrical systems used in renewable energy, power generation, and distribution projects. You will... 

UC San Diego

Director of Business Affairs Job at UC San Diego

 ...reconstruction, spine, and trauma.Director of Business Affairs will participate in strategic...  ...work environment, and develops and manages budgets for administrative functions, ensuring...  ..., education/training or a Bachelor's degree in related area plus Five (5) or more years... 

Offmax Logistics LLC

Sprinter Van/ Cargo Van Owner Operator Job at Offmax Logistics LLC

 ...are looking for owner-operators with their box trucks or sprinter vans who are highly motivated. We offer high-paying loads daily based...  ...driver. MINIMUM QUALIFICATIONS: Own a Sprinter Van or Cargo Van under 10,000 lbs. in GVWR. (14ft and below). NO RENTALS OR... 

We Believe Agency

Ranked #9 on Forbes.com "25 Companies Hiring The Most High-Paying Jobs In 2024 Job at We Believe Agency

 ...Ranked #9 on Forbes.com"25 Companies Hiring The Most High-Paying Jobs In 2024 INC 's " Top 5000 Fastest Growing Companies "for six years in a row We are interviewing for "Remote work From Home" Full or Part time positions as field underwriters for Licensed...