Job Description

Description
Remote Video Interpreters facilitate communication and bridge cultural divides between healthcare providers and their Limited and Non-English Proficient Patients. Services are delivered via video phone to a nationwide client base.
Essential Duties And Responsibilities
Grasp ideas spoken and heard only once, then convey these ideas in a second language instantly, accurately, completely and adhere to the style and intent of the speaker
Provide cultural frameworks as necessary to bridge understanding between parties who do not share a common culture
Maintain confidentiality regarding personal or healthcare issues or any other information learned in an interpreting encounter as required by HIPAA
Troubleshoot technical issues to include Internet, phone and headset
Record client and technical issues as directed
Provide stellar customer service to clients
Maintain adequate productivity levels
Other duties as assigned
Requirements
Requirements:
Fluently speak, read, and write in English and in Spanish
Knowledge of anatomy, major body systems, and medical terminology in Spanish and English
Demonstrated exceptional communication skills to include conveying necessary information accurately, listening effectively, and asking questions where clarification is needed
Must successfully pass pre-screening test (unless certified by a recognized National Certification) and applicable background tests
Ability to professionally communicate with various diverse backgrounds and cultures
Exhibit and maintain professional and ethical behavior at all times
Work effectively with minimal supervision
Ability to efficiently multi-task when work circumstances become fast-paced
Willing to accept all manner of interpreting assignments
Must be available during business regular hours (Mon.-Fri. 8am-5pm)
Education & Experience
3 year Interpreter experience + 40 Hours Interpreting Training
HS Diploma/GED (or higher preferred) or relevant work experience
Must pass written and oral national certification (CCHI/National Board) within one year of hire date
Preferably comfortable with Internet and Technology
Knowledge of Professional Standards and Protocols for Healthcare Interpreters
Training Requirements
Successful completion of the Language World Services, Inc. Interpreter Orientation and Training Program. Which includes classroom and practical experience
Ongoing professional training (six hours of continuing education annually).

Job Tags

Work experience placement, Remote work,

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