Video Interpreter Job at Burnes Home Accents, Rancho Cordova, CA

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  • Burnes Home Accents
  • Rancho Cordova, CA

Job Description

Description

Remote Video Interpreters facilitate communication and bridge cultural divides between healthcare providers and their Limited and Non-English Proficient Patients. Services are delivered via video phone to a nationwide client base.

Essential Duties And Responsibilities

  • Grasp ideas spoken and heard only once, then convey these ideas in a second language instantly, accurately, completely and adhere to the style and intent of the speaker
  • Provide cultural frameworks as necessary to bridge understanding between parties who do not share a common culture
  • Maintain confidentiality regarding personal or healthcare issues or any other information learned in an interpreting encounter as required by HIPAA
  • Troubleshoot technical issues to include Internet, phone and headset
  • Record client and technical issues as directed
  • Provide stellar customer service to clients
  • Maintain adequate productivity levels
  • Other duties as assigned

Requirements

Requirements:

  • Fluently speak, read, and write in English and in Spanish
  • Knowledge of anatomy, major body systems, and medical terminology in Spanish and English
  • Demonstrated exceptional communication skills to include conveying necessary information accurately, listening effectively, and asking questions where clarification is needed
  • Must successfully pass pre-screening test (unless certified by a recognized National Certification) and applicable background tests
  • Ability to professionally communicate with various diverse backgrounds and cultures
  • Exhibit and maintain professional and ethical behavior at all times
  • Work effectively with minimal supervision
  • Ability to efficiently multi-task when work circumstances become fast-paced
  • Willing to accept all manner of interpreting assignments

Must be available during business regular hours (Mon.-Fri. 8am-5pm)

Education & Experience

  • 3 year Interpreter experience + 40 Hours Interpreting Training
  • HS Diploma/GED (or higher preferred) or relevant work experience
  • Must pass written and oral national certification (CCHI/National Board) within one year of hire date
  • Preferably comfortable with Internet and Technology
  • Knowledge of Professional Standards and Protocols for Healthcare Interpreters

Training Requirements

  • Successful completion of the Language World Services, Inc. Interpreter Orientation and Training Program. Which includes classroom and practical experience
  • Ongoing professional training (six hours of continuing education annually).

Job Tags

Work experience placement, Remote work,

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