Job Description

Position Summary: 

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others. 

Essential Job Functions:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Slice deli meats and cheeses to customer’s requests using proper deli equipment.
• Prepare deli/bakery/bistro items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products about which they are inquiring. 
• Inform customers of deli/bakery/bistro specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrinkage.
• Recommend deli/bakery/bistro items to customers to ensure they get the products they want and need.
• Use all equipment in the deli/bakery/bistro such as refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare food to Company standards.
• Adequately prepare, package, label, and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe, etc.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager. 
• Display a positive attitude. 
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures identifying unsafe conditions and notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair. 
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation. 

Behaviors/Skills: 

Some of the behaviors needed to successfully perform this position are:

Leadership Behaviors:

• Puts the Customer First - Anticipates customer needs, champions the customer, acts with customers in mind, exceeds customers’ expectations, and gains customers’ trust and respect. 
• Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, and actively listens.
• Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, and involves others to accomplish individual and team goals.
• Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, and role models leadership qualities such as motivation, inspiration, passion, and trust.
• Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, and provides candid and constructive feedback.
• Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, and demonstrates good judgment about which ideas will work.
• Executes with Excellence - Is action-oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, and can be counted on to consistently meet or exceed goals.
• Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, and understands the industry and marketplace. 
• Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math. (counting, addition, and subtraction)
• Current food handlers permit once employed.

Desired Previous Job Experience:

• Retail experience.
• Second language. (speaking, reading, and/or writing)

Potential Career Path from this position:

• Deli/Bakery Manager.
• Other Clerk positions.

With nearly 500,000 associates nationwide, we’re a big company with lots of small, supportive communities. Big opportunities in a place that feels like home is one of the reasons Kroger is a great place to work. We genuinely care about each other, giving back and helping out. We want you to feel inspired to stay and feed your future.

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