Inbound Call Center Representative Job at NI Features, Columbus, OH

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  • NI Features
  • Columbus, OH

Job Description

Are you passionate about helping others and providing exceptional customer service? Do you thrive in fast-paced environments and enjoy solving problems? If you're looking to develop valuable skills while working with a supportive team, this is the perfect role for you!

Why Join Us?
We are a dynamic company in need of energetic, motivated individuals to join our inbound call center team. Whether you're experienced in customer service or new to the field, we provide comprehensive training to help you excel in delivering outstanding support and service. If you're eager to help people and ready for a rewarding career, we want to hear from you!

What You'll Be Doing:

  • Handle inbound customer inquiries with professionalism, empathy, and a problem-solving mindset.
  • Provide accurate information and resolve customer concerns efficiently.
  • Manage multiple calls simultaneously, ensuring high-quality service during each interaction.
  • Keep detailed records of customer interactions and follow-up when necessary.
  • Work with internal teams to escalate complex issues and ensure quick resolutions.
  • Maintain a positive, customer-focused attitude during every call.

What We're Looking For:

  • A career-driven individual eager to learn and grow in a customer service environment.
  • Strong communication skills with the ability to empathize with and assist customers.
  • Ability to multitask and stay composed in a fast-paced, high-volume setting.
  • A positive attitude, strong work ethic, and a passion for helping others.
  • Willingness to learn new skills and embrace challenges.
  • Previous experience in a customer service or call center role is a plus, but not requiredwe provide full training!

What We Offer:

  • Comprehensive Training : Learn everything from call handling best practices to problem-solving techniques.
  • Career Growth : Opportunities for advancement within the company and clear career progression paths.
  • Competitive Pay & Benefits : Earn a competitive salary, plus potential bonuses.
  • Supportive Team Environment : Work with a team of like-minded professionals in a positive, collaborative atmosphere.
  • Flexible Scheduling : Full-time and part-time positions available to fit your lifestyle.

This isn't just a jobit's the start of an exciting career in customer service. If you're ready to bring your enthusiasm, passion, and strong work ethic to our team, we want to hear from you. Apply today and begin your journey with us!

Job Tags

Full time, Part time, Flexible hours,

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